Refund Policy
Refund Policy
Introduction
At brazzino777.casino, we value the satisfaction of our customers and strive to ensure transparency in all interactions. This Refund Policy sets out the procedures and guidelines regarding refunds for products or services purchased on our platform.
Refund Eligibility
-
Physical Goods: Refunds for physical goods can only be issued if the goods are not damaged, used or altered in any way. The item must be returned in its original condition, along with packaging and accessories.
-
Digital Services: Refunds for digital services are considered on a case-by-case basis. As a general rule, we do not offer refunds for digital services that have already been used or partially used. However, exceptions may be made in special cases such as technical malfunctions or problems with the delivery of the service.
Refund Process
-
Request: To request a refund, contact our customer service team with relevant information such as order number, account details and reason for refund.
-
Analysis: our team will analyze your request and may request additional information if necessary to properly evaluate the request.
-
Approval and processing: If your refund request is approved, the amount will be refunded according to the payment method originally used. Processing times for refund requests may vary depending on the payment method and applicable financial regulations.
Restrictions
-
Terms of Use Policy: We reserve the right to refuse refunds if we identify a violation of our terms of use or if there is evidence of abuse or fraud.
-
Personalized Products: Personalized or custom-made products are non-refundable unless they have a manufacturing defect.
-
Non-refundable fees: in some cases, shipping costs, taxes or other fees are non-refundable unless required by law.
Contact Information
If you have any questions about our return policy, please contact our customer service team at info@brazzino777.casino. We will be happy to assist you and provide additional clarification.